Help & Support

We are here to help. If you have a question you want answering, you want to get in touch with us, or you want to know more about Hodge then you are in the right place.

Frequently Asked Questions

If you have a question you need answering, take a look at our FAQ’s.

Contacting us

How can I contact you?

You can call  our Customer Service Team on 0800 028 3746, Monday – Friday 9am-5pm, or you can email us at deposits@hodge.co.uk. You can also visit us at our offices, at One Central Square, Cardiff, CF10 1FS between 9am-5pm Monday-Friday, or write to us at the same address.

How can I make a complaint?

You can email us, write to us or call our customer services department. Email us at deposits@hodge.co.uk, write to Hodge Bank, One Central Square, Cardiff, CF10 1FS or call our Customer Service Team on 0800 028 3746

Technical Queries

Can your website be used via a mobile phone?

Yes, our website is fully compatible with mobile and tablet devices.

Which web browsers is your website compatible with?

Our website is compatible with the following web browsers:

Windows

  • Internet Explorer 9-10
  • Internet Explorer 11
  • Edge
  • Google Chrome
  • Mozilla Firefox

macOS

  • Safari 9+
  • Google Chrome
  • Mozilla Firefox

iOS

  • Safari 9.3+
  • Google Chrome

Android

  • Google Chrome

About Hodge savings accounts

What is the current interest rate on your accounts?

Our current interest rates can be seen here, or you can call our Customer Service Team on 0800 028 3746 and we can confirm them for you.

What’s the minimum deposit I need to make to open an account with Hodge Bank?

The minimum deposit amount depends on the type of account you open with us. Our ISA minimum deposit is £5,000, Junior Cash ISA’s £500 and Fixed Rate and Notice Accounts £1,000.

Are there any age-restrictions on Hodge ISA’s?

You must be an individual aged 16 or over and you must be resident in the UK (excluding the Channel Islands and the Isle of Man) for tax purposes.

How much money can be withdrawn from an ISA?

To access your account before the end of the fixed rate period, an exit fee will be charged. You can transfer all of your account at any time by writing to us, however there will be a fee for the withdrawal, details of which will be outlined in the Terms & Conditions of your account. Partial withdrawals are not available.

How many ISA’s can I have?

You cannot open more than one Cash ISA, one Stocks and Shares ISA and one innovative finance ISA in each tax year. Apart from that restriction, there are no limits on how many you can have. So if you opened one ISA every year for 10 years, you could have 10 ISA’s.

Can I roll my ISA allowance over into the next tax year?

No, if you don’t use it, you lose it.

How much can you invest in an Junior Cash ISA each year?

The tax year runs from 6th April to 5th April the following year. The 2017 – 18 ISA allowance is £4,128 which can be saved in any combination of cash, stocks and shares and/or peer-to-peer investments. Hodge only offers cash ISA’s.

How much can you invest in an ISA each year?

The tax year runs from 6th April to 5th April the following year. The 2017 – 18 ISA allowance is £20,000 which can be saved in any combination of cash, stocks and shares and/or peer-to-peer investments. Hodge only offers cash ISA’s.

What is the difference between a variable and fixed rate account?

A variable rate offers you a rate of interest that can go up and down. With a fixed rate, you know in advance what your interest rate will be over your selected account term.

What type of products do you offer?

We offer a range of deposit accounts, you can find a full list of our accounts here.

Applying for a Hodge Bank account

I have sent you additional information but have not heard anything back from you.

Please call our Customer Service Team on 0800 028 3746 to check we have received it.

How do I get my documents back if I have sent them to you?

We will return your documents via the same method you provided them to us.

Do I need to submit any ID when I apply?

No. We undertake electronic searches to establish your identity as part of your application. If we are unable to positively establish your identity from these searches we will ask for you to provide us with further proof of your identity and proof of address, and we will tell you what types of proofs we accept.

I have not heard anything from you regarding my application.

Please call our Customer Service Team on 0800 028 3746 and we will check your application status.

What happens once I’ve completed the application form?

Once we’ve received your application, we will process it and will give you a response in writing.

Can I apply if I have a PO address or BFPO address?

You can apply, using our application form downloaded from the relevant product page.

How long does it take to apply for an account ?

Once we have received your application we will let you know our decision within 5 working days. You can contact our Customer Service team for an update.

How do I open an account?

You can open an account by downloading an application form or by contacting our Customer Service Team to request an application pack. You will find more information on how to apply once you have selected a product on the website.

Can you recommend a product for me?

We are not able to advise which product is best for you, however we can help you with any questions you may have about our products. You can find our full range of products here, and if you have any questions about the products please contact our Customer Service Team on 0800 028 3746, or email us deposits@hodge.co.uk.

Funding your Hodge Bank account

Can I make additional deposits to my Fixed Rate ISA ?

Once your account is open you are not able to make additional deposits.

Can I make additional deposits to my Fixed Rate Savings account?

Further deposits may be added to an account during its term, but only whilst the interest rate payable on the account is the same as the rate on offer for new accounts.

Can I make additional deposits to my Notice account?

You can add deposits, as long as they come from the same bank account as the original deposit.

Who do I make my cheque payable to?

You make your cheque payable to ‘Hodge Bank Re Your Name’, so for example ‘Hodge Bank Re Mr Alan Jones’.

How do I fund my account?

When you post your application form to us, you will need to include a cheque with the application.

Operating your Hodge Bank account

Can I manage my account online once I have set it up?

We are developing online account servicing, and we will confirm to you when this becomes available. Until then, our Customer Service Team can help with any queries or changes to your account.

When will I receive a statement?

We send statements quarterly on No Notice and Notice Accounts, and annually for ISA’s and Fixed Rate Deposit accounts.

How can I check my balance?

You can check the balance of your account by calling our Customer Service Team on 0800 028 3746.

How do I close my account?

You can close your account in accordance with the Terms & Conditions. You will need to write to us at Hodge Bank, One Central Square, Cardiff, CF10 1FS, or contact our Customer Service team on 0800 028 3746.

How do I make changes to my account?

Contact our Customer Service Team on 0800 028 3746 and we will advise you.

Interest rates and payments

What is AER?

AER stands for Annual Equivalent Rate. It shows the rate of interest a saver will receive over a year, on the assumption that the cash is left in the account for the full year without any withdrawals.

What is compound interest?

Compound interest is interest paid on the initial principle as well as the accumulated interest on money you have invested. You earn interest on the money you deposit, and on the interest you have already earned.

What is the difference between gross and net interest rates?

The gross interest rate is the amount of interest you will earn before income tax is deducted. Following the introduction of the new Personal Savings Allowance in April 2016 , all interest is now paid gross. Basic-rate taxpayers can earn £1,000 of savings interest without paying any tax on it. Higher-rate taxpayers can earn £500. All Hodge accounts are paid gross, however you may be liable to pay tax on interest in accordance with HMRC guidelines.

Where will my interest be paid?

Your interest will be paid into your Hodge account, or to the bank account from which the deposit was originally made. You can choose which you would prefer.

When will my interest be paid?

Your interest, if paid annually, is on on the anniversary of account opening of your account and at the end of the term.

Your interest, if paid monthly, is paid on the last working day of the month , monthly thereafter and at the end of the term.

If your account term is one year or less, then your interest will be paid at the maturity of your account.

What is the current interest rate on your accounts?

Our current interest rates can be seen here, or you can call our Customer Service Team on 0800 028 3746 and we can confirm them for you.

FSCS

Are my savings protected?

The Financial Services Compensation Scheme (FSCS) is the UK’s statutory compensation fund set up to protect customers.  Your deposits with Hodge Bank are protected under this scheme up to £85,000.  You can read more about it here.

Tax

How much tax will I pay on my savings?

Every basic rate taxpayer in the UK has a Personal Savings Allowance of £1,000. This means the first £1,000 of savings interest earned in a year is tax free. If you are a higher rate taxpayer (40%) then your allowance is £500.

When does the tax year run to?

The tax year runs from April 6  to April 5 in the following year.