Recruitment & Current Vacancies

Current Vacancies

Doing the right thing is what we aim to do at Hodge.

We are a financial services business focused on the retail savings, commercial lending and retirement markets. The Hodge Foundation, a charity supporting the welfare, medical, academic and educational areas, owns 79% of our business. This drives us, knowing that by helping our customers to achieve their goals, we are also helping good causes that are important to us.

We have achieved significant growth over the last few years and have ambitious plans to expand further.

Our benefits package includes:

  • Generous pension scheme
  • Annual bonus
  • Private medical insurance
  • Life Assurance and Critical Illness cover
  • 25 days’ holiday per annum, plus an extra day off at Christmas
  • Various flexible options: childcare vouchers, cycle scheme, season ticket loans
  • Regular sports and social events
  • Use of gym and spa facilities
  • Weekly fruit delivery
  • Local discounts – coffee shops, restaurants, bars
  • Prestigious offices in city centre location

Group Head of Product

Competitive (dependent on experience) + benefits

This is a key leading role within the organisation to set the vision for brilliant products and provide the direction and oversight required to ensure that the experience across our range of products delivers on our promise to delight our customers.

As Head of Product you will lead the Product Management function from concept to day to day operation. Ensuring the appropriate structure, resources and procedures are in place to achieve buy-in, support and collaboration across departments as well as the wider business to ensure the vision is realised.

Role responsibilities include:

  • Work closely with Business Unit Heads to understand market trends to develop a product strategy for the markets we operate within.
  • Be accountable for developing, delivering and monitoring products ensuring the product portfolio continually meets customer needs.
  • Act as the voice of the customer, and articulate customer needs to the teams responsible for ensuring these needs are met.
  • Establish, lead and develop a team of Product Managers and closely related supporting functions focussed on delivering tangible results.
  • Work with senior stakeholders to ensure understanding from both a strategic and risk perspective and gain approval as and when required.
  • Act as a role model and proactively promote the company’s beliefs and values across the team.
  • Generate engagement and debate through high-quality leadership.

We are looking for individuals with considerable product manager experience, preferably within a finance or e-commerce business, with a proven track record of launching new products that require expectation management and significant internal coordination with other teams.

Experience with people development, delegation and team leadership is essential, along with thorough knowledge of creating customer journeys (including journey maps, analysis of Touchpoints and Moments of Truth and deep dive analysis) to understand customer needs and priorities. An understanding of Agile processes and experience of working with proposition development teams is highly advantageous.

To be successful in this role you will have a mindset geared toward data analytics and making decisions based on facts. Along with a genuine passion for understanding the customer, the market and the business to make sound judgements and to best meet their needs.

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Head of Savings

Salary: Competitive (dependent on experience) + benefits

We are looking for a passionate leader who can manage and develop the Savings team to drive a high-level of customer satisfaction through digital transactions and services, while ensuring parity of service across traditional channels.

As Head of Savings you will ensure the team operates efficiently and in compliance with the relevant regulatory and legislative requirements.

Role responsibilities include:

  • Drive change within the operational teams, setting up and establishing the organisation and processes needed to transition to a predominantly digital channel delivery model.
  • Provide leadership to our savings team ensuring that customers are the priority in all business decisions.
  • Manage and measure metrics to gain insight into customer behaviour and use this information to remove any friction from the customer journey to enhance the customer experience.
  • Work collaboratively with members of the wider digital team to drive user experience improvements and seamlessly take on new or changed products as well as functional enhancements.
  • Liaise with other departments to ensure smooth delivery of products and services across all channels.
  • Drive digital innovation across the savings business area.
  • Analyse competitor offerings within the savings market to ensure Hodge’s products and services remain competitive and add value to our customers.
  • Feed in to strategic initiatives to enhance the Hodge product and service offerings to meet future customer needs.
  • Manage interactions with 3rd party aggregators and Self Invested Personal Plan providers.
  • Establish efficient operating standards to ensure that all costs are controlled
  • Communicate divisional goals and objectives to team members and be receptive to their ideas and suggestions to achieve strategic aims.

We are looking for individuals with a proven track record of providing a high level of customer service across channels and proven experience in people development, delegation and team leadership. Therefore, significant experience as a head of operational teams is advantageous.

The successful candidate will have a mindset geared toward data analytics, making decisions based on facts, and a genuine passion for understanding the customer and the market in order to make sound judgements to best meet their needs.

Apply Now

Lead Business Analyst

Salary: Competitive + benefits

Our group projects team is key to achieving our plans by delivering a portfolio of change across our business – including digital, regulatory, operational and financial initiatives.

Reporting directly to the Group Projects Director you will have experience of working in the financial services or similar industry, and the ability to work and manage a team of analysts working on large scale programmes and smaller change.  The Lead Business Analyst is responsible for both providing lead analysis activity on assigned projects and overseeing analysis across the group portfolio of change.

As a senior member of the project team, the Lead Business Analyst will work across all Hodge projects whether Agile, Waterfall or small change, ensuring prioritised business value.

Your responsibilities will include:

  • Supporting the change programme alignment to strategic objectives, business plans and priorities.
  • Ensuring appropriate business analysis techniques are applied in line with the business analysis framework across all projects, both in Agile or Waterfall delivery.
  • Management of the analysis team workload across the Hodge Bank portfolio of change.
  • Analysis of complex business requirements across the Hodge Bank portfolio of change.
  • Constructing as-is and to-be process maps to BPMN standard, elaborating business requirements to provide clarity through a number of modelling techniques.
  • Elicit, document and refine business requirements to deliver prioritised value and the production of business analysis artefacts.

As well as the right technical skills and an eye for detail we need a people-person who can lead, motivate, coach and develop our people to support the delivery of change across our business.  You will also be responsible for our analysis methodology, ensuring consistent standards are applied to all work and for managing, mentoring and coaching  team members.

You will hold relevant qualifications, such as BCS/ISEB Business Analysis Diploma and Scrum Agile, with a minimum of 5 years’ analysis experience two of which should be in a senior role) – ideally in a regulated environment.  While not a requirement, previous experience in financial services would be desirable.

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Software Engineer (Java)

Salary: Competitive (dependent on experience) + benefits

To support the growth of our digital services, the IT development team is leading the technical delivery of a large scale digital transformation. This includes moving to a more formal Agile working methodology, building cutting edge cloud-based web solutions and new communication tools for real-time financial services delivered through cross platform solutions.

The new digital estate is enforced by the latest cyber security policies and technology tools, as well as the best web services and secure cloud delivery models available. We are therefore looking for individuals with drive, enthusiasm and the right knowledge to come and join our development team

You will be part of the full-stack delivery teams building cloud-based web solutions across multiple business areas and be expected to extend your knowledge in this area.

To be successful you must have strong logical analysis and trouble shooting skills and be methodical in your approach, with good attention to detail. Candidates must be educated to degree level, ideally with a 2:1 or above in a computer science or IT-related subject.

As Java Developer, you will be part of an Agile team involved in the full life-cycle of development for customer facing solutions.

Your key responsibilities will include:

  • Full technical involvement with on development projects;
  • Development of ‘presentation’ layer on system development projects;
  • Contributing to the overall design approach of systems and low-level design of individual components;
  • Working with other team members to ensure requirement, development and testing meet business needs;
  • Ensuring knowledge transfer within the development team and wider IT team.

Candidates must have relevant skills and experience in using a variety of IT tools, particularly core Java skills such as Java8, SpringBoot, Maven and JPA.  Experience of developing for Amazon Web Services is also desirable.

Experience of front-end tools and frameworks such as Javascript, JQuery and CSS/SASS would be advantageous.

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Regulatory Change Manager

Salary: Competitive + benefits

Hodge is a specialist privately owned organisation providing lending, savings and retirement solutions in a manner which is fair, friendly and personal and which improves the lives of our customers, colleagues and communities through the work of the Hodge Foundation.

This is an exciting opportunity for a customer-focussed individual, with a strong regulatory compliance, commercial and change management background.

As Regulatory Change Manager, you will be responsible for supporting the business in identifying, assessing and responding to regulatory change as well as playing a key role in business change projects, ensuring ongoing compliance with relevant regulatory requirements.

Reporting to the Compliance & Risk Manager, key responsibilities will include:

  • Horizon scanning to identify and assess legal and regulatory change.
  • Working with the business to implement changes required to ensure regulatory deadlines are met, providing specialist advice as required.
  • Supporting business change projects in assessing the regulatory impact of change and how ongoing compliance can be achieved.

You must maintain good knowledge and understanding of all regulatory and legislative developments related to Hodge products and services (e.g. PRA/FCA rules, General Data Protection Regulation, Money Laundering, Conduct Rules etc.).

To be successful in this role, you will need to be reliable, flexible and highly organised. Excellent communication and interpersonal skills are essential, and you will be required to demonstrate the ability to multi-task and work well within a small team as well as within larger multi-disciplinary project teams across Hodge.

To be the preferred candidate you will be able to work independently, can challenge existing ways of thinking and be firm, diplomatic and tactful.

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Customer Service Representative (Savings Division)

Salary: Up to £17,500 per annum (dependant on experience) + benefits

Hours: 35 hours per week on a rota basis

Doing the right thing is what we aim to do at Hodge. We are a financial services business focused on the retail savings, commercial lending and retirement markets. The Hodge Foundation, a charity supporting the welfare, medical, academic and educational areas owns over 75% of our business. This drives us, knowing that by helping our customers to achieve their goals, we are also helping good causes that are important to us.

We have achieved significant growth over the last few years and have ambitious plans to expand further.

We are looking for individuals with drive, enthusiasm and a passion for delivering outstanding customer service to join our expanding team as a Customer Service Representative.

The Customer Service Team provides a high quality, personal and knowledgeable service for prospective and existing customers through a wide range of work streams including telephone, online and post.

This role requires strong customer service skills and the ability to communicate effectively, both verbally and in writing. We are looking for someone who demonstrates a confident and friendly approach, and can remain patient and calm under pressure. Sound numeracy skills and good attention to detail are essential.

The preferred candidate will have recent experience of working in a similar customer services role, ideally within the financial services sector.

Apply Now