Recruitment & Current Vacancies

Current Vacancies

Doing the right thing is what we aim to do at Hodge.

We are a financial services business focused on the retail savings, commercial lending and retirement markets. The Hodge Foundation, a charity supporting the welfare, medical, academic and educational areas owns over 75% of our business. This drives us, knowing that by helping our customers to achieve their goals, we are also helping good causes that are important to us.

We have achieved significant growth over the last few years and have ambitious plans to expand further.

Our benefits package includes:

  • Generous pension scheme
  • Annual bonus
  • Private medical insurance
  • Life Assurance and Critical Illness cover
  • 25 days’ holiday per annum, plus an extra day off at Christmas
  • Various flexible options: childcare vouchers, cycle scheme, season ticket loans
  • Regular sports and social events
  • Use of gym and spa facilities
  • Weekly fruit delivery
  • Local discounts – coffee shops, restaurants, bars
  • Prestigious offices in city centre location

Front Office Supervisor

Salary: Competitive (dependent on experience) + benefits

This is an exciting opportunity for a customer-focussed individual, with experience as a senior receptionist or an equivalent role dealing with visitors face-to-face. As the first point of contact, you will supervise the front office function ensuring the delivery of a high-quality service. Our front office team is responsible for:

  • Meeting and greeting visitors, providing a warm and friendly welcome.
  • Organising meeting rooms, monitoring room bookings and providing appropriate logistical support.
  • Co-ordinating requests for on-site car parking, allocating available spaces as appropriate.
  • Handling incoming telephone calls, taking and relaying messages and responding to general enquiries.
  • Organising the distribution of post.
  • Managing and monitoring general office and kitchen supplies.

You will have day-to-day responsibility for the coordination and implementation of general administration and hospitality procedures, to ensure the smooth-running of the front desk.

You will promote a welcoming and professional image and be focussed on ensuring that the front office team delivers an exceptional experience to all visitors. This is a hands-on role in which you will be required to be hospitality minded.

To be successful in this role, you will need to be reliable, flexible and highly organised. Excellent communication and interpersonal skills are essential, and you will be required to demonstrate the ability to multi-task and work well as part of a small team.

The preferred candidate will have previous experience of running a busy reception area, ideally with some supervisory experience.

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Commercial Lending Assistant

Salary: £15,500 per annum + benefits

Commercial Lending provides funding lines across a spectrum of investment property, commercial mortgages and development, as well as for renewable energy projects.

We are currently looking for motivated individuals to join this busy team, and undertake administrative tasks to ensure the smooth and efficient running of the department.

As directed by the Commercial Support Team Manager, your day to day responsibilities will include:

  • Undertaking administration of new business and existing plans in accordance with company procedures;
  • Keeping the departmental systems up to date, scanning documents and recording progress of each piece of work promptly;
  • Maintaining the offsite filing records and managing the daily recall and return of files to the offsite location;
  • Coordinating the incoming and outbound mail on a daily basis;
  • Dealing with routine queries, liaising by telephone and email with customers (or third parties), as required;
  • Compiling and distribution of monthly reports an accurate and timely manner.

The successful candidate must be computer literate, organised and able to work under their own initiative. You will have the ability to multi-task and to work under pressure at times. A high level of attention to detail is important. You will also be required to demonstrate good written and verbal communication skills.

A minimum of 5 GCSEs grade A-C (including English and Maths), is essential. Experience gained within the financial services industry is beneficial, but not essential.

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Learning & Development Manager

Salary: Competitive (dependent on experience) + benefits

We are looking for a highly motivated L&D professional to drive and support the learning agenda within Hodge group.

Working alongside the HR team, the successful candidate’s remit will be to develop and execute a rolling L&D programme that will deliver quality training solutions which will further improve business capability, enhance employee engagement and develop talent, aligned to business objectives.

Your key responsibilities will be to:

  • Work with the business to identify learning needs;
  • Plan, create and deliver a range of bespoke business skills training, as well as coaching and mentoring as appropriate;
  • Determine the L&D priorities and work with managers to agree a company-wide training roadmap;
  • Recommend, implement and manage a blend of learning solutions, appropriate to the business needs;
  • Coordinate the design, development and production of training materials, documents and manuals to ensure consistency and quality of content;
  • Put in place robust evaluation systems to measure added value of training and its cost effectiveness.

This role requires strong communication and interpersonal skills. You will be articulate and confident in delivering training to groups at all levels, and comfortable working within a changing and fast-paced environment.

You will be able to demonstrate a successful track record of delivering creative, practical and compelling learning and development in a professional, customer-oriented business. Previous experience in financial services may be an advantage, but is not a requirement.

The preferred candidate will be of graduate calibre, preferably with (or currently studying towards) a relevant professional qualification e.g. CIPD or equivalent.

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Group Projects Manager

Salary: Competitive + benefits

This is a new role reporting directly to the Group Projects Director. You will lead the design and implementation of our change governance framework and project delivery approach using both Agile and traditional methodologies. You will also be responsible for our business analysis toolkit and ensuring this is applied consistently across all change initiatives.

We are looking for an individual with a demonstrable track record of driving, delivering and controlling change in a small but complex organisation. You will be able to balance the need to get things done with the governance expected from an established and respected financial services institution.

Your responsibilities will include:

  • Implementing a change governance framework and establishing our Scrum Agile and Prince methodology.
  • Embedding the framework and methodology across our business and ensuring it is applied consistently across all change initiatives through training, coaching, and mentoring our people and teams.
  • Working with our business analysis team to define the business analysis approach and ensuring it is applied consistently across all change initiatives.
  • Collation, review and evaluation of project reports; liaising with project managers and Scrum Masters to discuss issues arising and their resolution plans.
  • Preparing reports for the Board and Change Board, summarising project targets, budgets, resources, benefits and risks – presenting reports as required.

As well as the right technical skills and an eye for detail we need a people-person who can lead, motivate, coach and develop our people to support the delivery of change across the business. You will also be required to deliver selected projects as Project Manager or Scrum Master.

You will hold relevant qualifications (such as Prince, Scrum Agile) and have a minimum of 5 years’ experience of delivering complex change, ideally in a regulated environment. While not a requirement, previous experience in financial services would be desirable.

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Customer Service Coordinator

Salary: Up to £22,000 per annum (dependant on experience) + benefits

An exciting opportunity for a proactive, success-driven candidate with a strong customer services background.

The Customer Service Team provides a high quality, personal and knowledgeable service for prospective and existing customers through a wide range of work streams including telephone, online and post. Working as a senior member of the team, you will demonstrate a genuine passion for customer service and coaching.

With a focus on facilitating consistency and excellence within the team, the Coordinators are responsible for prioritising the workload and helping to ensure that service standards are met on a day to day basis.

Reporting to the Operations Manager, you will share responsibility of overseeing and motivating the team members to ensure that productivity and accuracy levels are high, and that our customers receive an excellent level of service.

The successful candidate will have proven customer service experience within the Financial Services sector, in a senior capacity.

This role requires strong customer service and coaching skills and the ability to communicate effectively, both verbally and in writing.

We are looking for someone who demonstrates a confident and friendly approach, can remain patient and calm under pressure and is capable of supervising a smaller team during shift rotations.

The Customer Service Coordinators have added responsibility for dealing with escalations as well as overseeing complaints, therefore relevant experience in complaints handling within a regulated environment would be an advantage.

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Senior Assurance Officer

Salary: Competitive + Benefits

Our Assurance team is part of the Group’s second line of defence. Its key objective is to review the activity undertaken by the first line of defence and ensure controls implemented by management are designed and operating effectively.

Reporting to the Assurance Manager you will carry out governance and risk assurance monitoring and oversight activities across the business, including Information Systems.

This is a technical role, and requires the postholder to analyse issues in a methodical and structured way. You will have strong communication and interpersonal skills, be well organised and display good attention to detail.

The successful candidate will have:

  1. Experience in an internal audit or risk-related role, ideally already studying towards a relevant professional qualification (ideally CISA).
  2. Knowledge and understanding of different IT platforms.

Familiarity with the Financial Services sector would be desirable.

This is an interesting and diverse role and will suit a motivated and ambitious individual, as an opportunity for personal development and career progression.

The successful candidate will be encouraged to continue with their professional development. Financial support and study leave may be available.

Apply Now

Customer Service Representative (Savings Division)

Salary: Up to £17,500 per annum (dependant on experience) + benefits

Hours: 35 hours per week on a rota basis

Doing the right thing is what we aim to do at Hodge. We are a financial services business focused on the retail savings, commercial lending and retirement markets. The Hodge Foundation, a charity supporting the welfare, medical, academic and educational areas owns over 75% of our business. This drives us, knowing that by helping our customers to achieve their goals, we are also helping good causes that are important to us.

We have achieved significant growth over the last few years and have ambitious plans to expand further.

We are looking for individuals with drive, enthusiasm and a passion for delivering outstanding customer service to join our expanding team as a Customer Service Representative.

The Customer Service Team provides a high quality, personal and knowledgeable service for prospective and existing customers through a wide range of work streams including telephone, online and post.

This role requires strong customer service skills and the ability to communicate effectively, both verbally and in writing. We are looking for someone who demonstrates a confident and friendly approach, and can remain patient and calm under pressure. Sound numeracy skills and good attention to detail are essential.

The preferred candidate will have recent experience of working in a similar customer services role, ideally within the financial services sector.

Apply Now

Graduate Java Developer

Salary: £18,000 per annum

Doing the right thing is what we aim to do at Hodge. We are a financial services business focused on the retail savings, commercial lending and retirement markets. The Hodge Foundation, a charity supporting the welfare, medical, academic and educational areas owns over 75% of our business. This drives us, knowing that by helping our customers to achieve their goals, we are also helping good causes that are important to us.

We have achieved significant growth over the last few years and have ambitious plans to expand further.

Working within the group’s IT full-stack development team, this person will contribute to the design, development and improvement of IT systems integral to our business. The primary focus of the role is to use technical Java programming skills to maintain and enhance the in-house developed systems and their associated infrastructure.

This is an interesting technical role, that will suit a motivated and ambitious individual, as an opportunity for personal development and career progression. Reporting to the Software and Architecture Lead, duties will include:

  • developing a thorough understanding of the infrastructure and design of the current systems and underlying code;
  • developing and testing software applications according to specifications;
  • assisting with the development of specifications and definition of development tasks to address business change requirements;
  • monitoring software performance on new and existing software applications;
  • analysing and resolving software errors in a timely and accurate fashion, providing status reports where required;
  • liaising with the business to ensure deliverables are tested satisfactorily, and that issues raised during testing are resolved in a timely and effective way.

The successful candidate will be a graduate with a relevant IT or computer science degree of 2:1 or above. Knowledge or experience of developing Java and web-based applications would be a distinct advantage.

Apply Now